Team-Events.ch arranges excursions for companies throughout Switzerland.

Social competence is just as important for professional success as specialist knowledge. In this training you will train the current manners.

Social competence and good manners

Do you and your team have contact with customers? Then it is worth investing in this business etiquette workshop with theoretical elements and practical exercises. The leader will show you humorously and without pointing fingers what social competence is in everyday business life and thanks to which manners you will be optimally received by your customers. You can choose individual modules and book the workshop half-day or full-day, with or without accompanied lunch.

Contents of the workshop

• "Image", what is that actually?
  
• Why first impressions are so important
  
• Rules of greeting and introducing
  
• Soft skills at sessions (exercise)
  
• Receive customers
  
• Classy phone calls and e-mails
  
• Respectful communication (group exercise)
  
• Coming to different personalities
  
• Small services with great effect (exercise)
  
• Receive complaints
  
  
  

  Day workshop with lunch

  You will learn even more if you book the day workshop with accompanied lunch or stand-up lunch. You will receive further important tips and tricks:
  
  Dress code and body language
  

  • The cultivated appearance
    
  • The different dress codes (exercise)
    
  • What your body says about you
    
  • The effect of clothing colours (exercise)
  
  Small talk and networking
  
  • Why small talk is important
    
  • Appropriate topics of conversation (exercise)
    
  • Networking and staying in touch
  
  

  The workshop leader

  The trained etiquette trainer, personality trainer, marketing expert and author of the guidebook "Office etiquette: confident with customers and in the team" has been leading seminars on the topics of appearance and manners in everyday business life for years. She conveys in an entertaining way how to successfully master every discussion situation and how to positively change one's own appearance. Her clients include universities of applied sciences, vocational schools, insurance companies, banks, industrial companies and IT firms.

  
  Request a quotation